FAQs & Shipping Info

How does shipping work?

MMR Marketplace partners with global merchants in order to provide you the best prices and a unique global shopping experience.

Because we ship directly from our partners in different countries, your item may take 2-5 weeks to arrive. Please do not worry if it does not show up immediately, it's on its way

We offer international shipping options too - no matter where you are, you can buy from us!

 

Can I have a tracking number?

Yes, we will provide tracking number (upon request) that is provided by our global suppliers. We offer 100% satisfaction guarantee.

 

I ordered 2+ items but only received one...where is my order?

We have a large assortment of products not stocked in house, when you order multiple items at one time, they may be shipped separately so they get to you faster. You may receive one item before the next. So please do not panic if you don't receive all of your items at once…they are on the way. 

 

What if I need to return something?

We offer a 100% Satisfaction Guarantee within 14 days after you receive your items - Which means we will refund your money if you are for any reason not satisfied with your order within 14 days after you receive your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

In the unlikely event that your order hasn't arrived within 2-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 60 days. Thanks for understanding!

If you still have questions please contact us right away and we'll help guide you through the return process.

 

How do we contact you with inquiries?

If you have any questions that are not on this FAQ page, please email us at info@mmrmarketplace.com where we will promptly get back to you.